Privacy Policy
At Martand, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.
1. Information We Collect
We collect the following information to process your orders and provide seamless service:
- Name
- Phone Number
- WhatsApp Number
- Email Address
- Delivery Address
2. How We Collect Information
Your information is collected when you provide order delivery details during the checkout process on our website.
3. How We Use Your Information
The information you provide is used for:
- Processing and delivering your orders.
- Sending order-related updates (via phone, WhatsApp, or email).
- Communicating about customer support or inquiries.
We do not collect sensitive information like age or gender
4. Payment Information
We use Razorpay as our payment gateway, which supports secure payment methods, including net banking, cards, UPI, etc. Please note that your payments are processed directly by Razorpay, and we do not store or access this information.
5. Cookies and Tracking
We may use cookies and similar technologies to improve your browsing experience. These technologies help us analyze website performance and personalize your experience.
6. Sharing of Information
We do not sell, rent, or share your personal information with third parties, except as required to:
- Fulfill orders (e.g., with delivery partners).
- Comply with legal obligations.
7. Data Security
We take the security of your data seriously and implement measures such as SSL encryption and secure servers to protect your information.
8. Your Rights
You have the right to:
- Access the information we hold about you.
- Request corrections to your information.
To make any such requests, please contact us at [gamingostudent1@gmail.com].
9. Third-Party Services
Our website may include links to third-party services or payment gateways (e.g., Razorpay). We encourage you to review their privacy policies before sharing your information with them.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please reach out to us at:
[gamingofstudent1@gmail.com]
Frequently asked questions
Here are some common questions about our company.
It will take 2-3 days to ship an order then it will take 5-7 days to deliver an order
We do not accept returns or exchanges due to ordering wrong size, color or for any reason.
We accept returns under only 3 days of delivery, only if the product is damaged, misprinted.
To return an order contact us with a proper unboxing video and images of the product showing the defect, along with the original packaging. We will ship a new product to you.
No, currently we are not offering any gift cards but we are trying to offer it as soon as possible.